Complaints
If you are unhappy with the way your matter has been handled or the services you have received please contact Harriett Mather immediately. We want to know if you are dissatisfied. At Criminal Defence MK we aim to offer all our clients efficient and effective service.
However should there be any aspect of our service with which you are unhappy:-
Tell us if you feel you are not receiving the service you hoped for. We can try to put it right, and will look into it promptly and thoroughly.
To do so contact
Harriett Mather at
​
write to:
Criminal Defence MK Solicitors,
62 Queensway,
Bletchley,
Milton Keynes,
Bucks,
MK2 2SA
Telephone:
01908 379225
If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers
​
Contact details:
Visit www.legalombudsman.org.uk
Call 0300 555 0333 between 10am to 4pm.
Relay UK: 18001 0300 555 0333
Email enquiries@legalombudsman.org.uk
Legal Ombudsman PO BOX 6167, Slough, SL1 0EH
Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
-
No more than one year from the date of the act or omission being complained about; or
-
No more than one year from the date when you should have realised that there was cause for complaint;
and
-
Within six months of receiving a final response to your complaint.
If you would like more information about the Legal Ombudsman please contact them
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
​